Returns & Exchanges
At Heys, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags. If your purchase isn't a perfect fit, our streamlined process ensures a quick and easy exchange or refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy to monitor your refund status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing